Shipping policy

Order Deadlines
The post office and freight collections close at 4pm AE(D)ST daily.  To give your order the best chance of shipping the same day, we suggest you get your orders in as early as possible.

Dispatch
If the products you have ordered are in stock, the goods will be usually be sent out within 24 hours (Mon-Fri) and transit is around 5-7 working days. International orders take longer and will depend on the country your goods are being sent to.
When ordering online if an item is out of stock you will be notified and refunded if we are unable to fulfill the order.
Tracking information is provided when your order is dispatched so you can follow its progress.

Shipping Method

We endeavour to dispatch your orders in the most, timely and efficient manner we can, using the best suited freight option, for the products that need to be sent and their final destination.  If you need it urgently please advise us accordingly.
We sometimes ship products via ‘Express’ options due to the value of the order. This is a means for us, of adding security to your valuable delivery.
Some of our products can only ship with a freight company due to the weight and/or the cubic volume of the packaging. Shipping with the postal services is not always the cheapest option.
For items shipped via ‘freight’, we require an ‘Attended Business Hours Address’. The freight companies will not leave the goods without a signature.